Within 24 hours
Eligible cancellation requests receive a 100% refund.
3. Refund & Cancellation Policy
Refund eligibility is based on time from successful payment.
Use the interactive estimator below to understand the policy. The formal refund request remains subject to the policy terms and transaction review.
Interactive refund estimator
Hours since successful payment
0h24h48h72h96h
Within 24 hours
100% refund
At 12 hours after successful payment
This calculator reflects the time bands stated in the policy; it does not submit or approve a refund.
3.1–3.2 Refund Window & Table
| Time from Successful Payment | Refund |
|---|---|
| Within 24 hours | 100% |
| More than 24 hours and up to 48 hours | 75% |
| More than 48 hours and up to 72 hours | 50% |
| After 72 hours | No refund |
Refund eligibility is calculated from the date and time of successful payment.
3.3 Course Access and Refund
The refund policy applies according to time elapsed from successful payment. A refund request may be submitted even if the student has accessed the coaching programme, subject to the applicable time-based refund percentage.
3.4 Failed or Unsuccessful Payments
If money has been debited but the subscription has not been successfully activated, the student should contact THE IFE ACADEMY with transaction details. Depending on transaction status, THE IFE ACADEMY may activate the purchased service after payment confirmation or process an appropriate refund where the transaction cannot be successfully completed.
3.5 Technical Problems
If a technical problem prevents access to a purchased course, THE IFE ACADEMY will make reasonable efforts to restore access. Where appropriate, the subscription period may be extended to compensate for a verified service interruption. A technical issue will not automatically result in cancellation where the service can reasonably be restored.
3.6 Refund Processing
Approved refunds will be processed through the applicable payment method or payment service provider. The time taken to appear in the student's account may depend on the gateway, bank or card issuer.
3.7 Refund Requests
Refund requests should include:
- Student's full name
- Registered mobile number
- Registered email address
- Transaction ID
- Date and time of payment
- Purchased subject/package
- Reason for refund request
Submit through: Email: theifeacademy@gmail.com or the designated refund/contact form on the website.
3.8–3.10 Fraud, Account Misuse & Payment Gateway Rules
Fraudulent or unauthorized transactions may be investigated before a refund is processed. Serious misuse such as account sharing, unauthorized course-content distribution, fraud or cheating may affect refund eligibility. Refund processing may also be subject to the applicable third-party payment gateway's rules and technical procedures.
Understand the refund window before you request cancellation
Refund eligibility changes according to the time since successful payment.
The refund policy uses the date and time of successful payment. Eligible requests receive the percentage stated for the relevant time window. Accessing the coaching programme does not by itself remove the time-based eligibility described in the policy.
IFE Level 3Fire professionalsDigital learningStructured coaching
Key points
A quick visual summary.
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More than 24 to 48 hours
Eligible cancellation requests receive a 75% refund.
More than 48 to 72 hours
Eligible cancellation requests receive a 50% refund.
After 72 hours
Refund requests are generally not eligible for a refund after 72 hours from successful payment.
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